Terms and Conditions

By playing at Sunrise Slots Casino (the "Casino"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions. Sunrise Slots Casino is the trade name of the Company, and you obtain no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.

No Deposit Bonuses

Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:

The bonus amount must be wagered a minimum of 20 times (Slots & Keno); 50 times for Allowed Table Games and Video Poker.
Wagers placed in Baccarat, Craps, Pai Gow Poker, Roulette, Sic Bo, Slot Tournaments, Fish Catch, and War are not allowed with any No Deposit Bonus (unless specifically stated otherwise) and do not count towards meeting the wagering requirements.
Unless otherwise stated, the maximum withdrawal amount from any No Deposit bonus is twice the face value of the bonus, with a minimum of $100. For a higher VIP Level, please refer to our VIP Program.
All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.
Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus.
All No Deposit Bonuses are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.
Once you have met the Wager Requirements and can make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from your balance, as you will not be able to withdraw these funds.
While mixing deposits and a free bonus are not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus (e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no-deposit bonus will still apply. Once you have completed your play with the no deposit bonus, whether by requesting a withdrawal (with any excess winnings above the maximum allowed cash-out being removed) or by your total balance reaching below $1, we will credit the amount of your deposit back into your casino account along with whatever deposit bonus you would like.
If you use any bonus to accumulate a feature guarantee(s), or extra bonus rounds, and use a subsequent deposit and or bonus to redeem built-up feature bonus rounds, the winnings coming from said bonus round(s) shall void all or any winnings. No deposits will be refunded.
For security purposes and to make sure the player is genuine and who they claim to be, the player may be asked to verify their BTC crypto wallet address by making a small BTC deposit before any payout from a free bonus can be issued.

All Deposit Bonuses: Standard Wagering Requirements

The bonus amount must be wagered a minimum of 30 times; 60 times for All Allowed Table Games and Video Poker. Play in Baccarat, Craps, Pai Gow Poker, Roulette, Sic Bo, Slot Tournaments, Fish Catch and War is not allowed with any promotional bonus or No Deposit Bonus (unless specifically stated otherwise). Prior to making a withdrawal exceeding the deposit, an amount greater than the sum of the bonus + $100 (minimum allowed cash out) is required.

Example: Using a 100% bonus for all allowed games will come with a 30 times wagering requirement (60 times for table games and video poker), and no limits on your withdrawal amount. If you deposit $100, you will start playing with a total balance of $200 and must wager $6,000 ($12,000 if playing table games and video poker) and the original bonus amount of $100 will be removed from whatever withdrawal request you make.

If a Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable Playthrough requirements are met before requesting a withdrawal. Failure to meet the playthrough requirements will result in the withdrawal request being denied.

Pending Withdrawal Limits

Each player can request a maximum number of pending withdrawals equal to four times their current weekly limit. Weekly limits start at $2,500 per week and can be increased based on VIP level.

Maximum Withdrawal (cashout) Rules:

Maximum withdrawal amount is determined solely by the amount of the deposit (e.g. if a player deposits $100 and uses a bonus with a 10x maximum withdrawal limit, then the maximum amount that may be withdrawn is $1,000).

Redeeming Multiple Promotions:

You may not mix or combine promotions or bonuses. If multiple bonuses are mixed, your casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time. Unless otherwise indicated by the casino management, you cannot redeem additional no-deposit promotions if you have a withdrawal pending or if you have an existing balance.

No Play/ No Max bonuses:

Unless otherwise stated, No Play / No Max (No Rules) bonuses may only be used to play Slots, Keno, Bingo, and Scratch Card games. All other casino games are prohibited and restricted. Playing a prohibited or restricted game while using a No Play No Max bonus will void any winnings generated during the use of a No Play, No Max bonus. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X Playthrough (deposit + bonus amount) before the funds are allowed to be withdrawn. Unless specifically stated otherwise, the bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request.

If a player has used a No Play No Max bonus and has completed the playthrough requirement but proceeds to play a restricted or prohibited game, this will result in their winnings being voided. The rules of the bonus will continue to apply even after the playthrough requirement has been fulfilled.

Important note about Slot Tournaments:

If you wish to enter a Slot Tournament after using a No Play/ No Max bonus, you will need to complete gameplay equivalent to a 1x wager requirement before entering the Slot Tournament.

Slot Tournaments

Entry to Tournaments:

Tournament entries must be paid from a player's cash balance.
No Deposit Bonuses (Free chips) may not be used to enter Tournaments unless specifically stated in the terms and conditions.
Tournament winnings generated from an entry paid for with a No Deposit Bonus will be voided.

Tournament Prizes:

Tournament Prizes are added to a player's cash balance and are considered cash.
If a bonus or promotion was used prior to winning a Tournament, the terms and conditions of the original bonus still apply.

Free Roll Tournaments:

Free Roll Tournaments are Tournaments which do not require that players pay a registration fee.
The Player may not consecutively play in Free Roll tournaments. Should a Player play in one Free Roll tournament, the Player must make a real money deposit into his account to be eligible to play in a second Free Roll tournament.
Prizes won in a Free Roll Tournament are added to cash balances and may be withdrawn from the casino.
Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of $100 and a maximum withdrawal amount of $1,000.

Tournament Credits:

At the start of every Tournament, Tournament Credits are allocated for the duration of the Tournament.
The player with the highest number of credits at the end of the Tournament time is the winner.
Tournament Credits are not transferable to your casino balance and are not valid outside of the Tournament games.
Tournament credits differ from your Casino Balance and may not be withdrawn from the casino.
Wagers placed on Slot Tournament games using Tournament Credits will not count towards any wager requirements..

Password Restricted Tournaments:

Some Tournaments will require a password in order to be unlocked ('Restricted Tournaments'. These passwords can be provided to players exclusively by the casino. Passwords and subsequent Tournament Entries gained by using a password from sources other than the casino will not constitute a valid entry to the Restricted Tournament and will disqualify any winnings accrued during the course of this Tournament. Players who use passwords not sent by the casino may have their casino accounts banned.

Password Restricted Tournaments with a Coupon Code Entry Requirement:

Players may be asked to use a specific coupon code in order to access the Restricted Tournament password and gain entry in to a Restricted Tournament. If a player has not used the coupon code specified and has obtained a password by any other means, this will not constitute a valid entry in to the Restricted Tournament. Players will not be eligible to enter the Tournament nor will they be entitled to any Tournament winnings in the Restricted Tournament if they have not used the required coupon code and obtained the Tournament password as provided by the casino. Any winnings accrued from an invalid entry will be removed from the player's account and the player may have their casino account banned.

Additional Terms Applicable to ALL Bonuses

Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be canceled.
Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).
Bonuses will be credited to the Player's Real Money Account as Casino Credits only, unless otherwise stated.
Unless otherwise stated, all bonuses including (but not restricted to) weekly & weekend coupons, comp points, CashBack bonuses, No Deposit Bonuses & comps, etc, as well as the deposits made to redeem any aforementioned bonuses, must be wagered at least 30 times, 60 times for Table Games and Video Poker, before withdrawing. Wagering on Roulette, Craps, Baccarat, Pai Gow Poker, Fish Catch, War, and Sic Bo is not allowed with any promotional bonus or No Deposit Bonus (unless specifically stated otherwise). If an excluded game is played before completion of the above wagering requirements, the casino reserves the right to void all funds and close the account. For example, if a deposit of US$100 is made and a bonus of US$100 is redeemed, the player must wager at least US$6,000 ((US$100 + US$100) x 30) on applicable games before requesting a withdrawal.
All bonuses are non-cashable and will be removed at the time of withdrawal. E.g, if a player receives a bonus of US$100.00 and later requests a $390.00 withdrawal, the $100.00 bonus will be removed and the withdrawal will total $290. Withdrawal requests made for less than the bonus received will be denied and returned to the player's account.
When using a deposit bonus, any withdrawal request must exceed the sum of the deposit and the deposit bonus. E.g. If a player deposits $100 and receives a $100 bonus, the withdrawal request must exceed $200.
All no-deposit promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated.
No free chips allowed for Slot Tournaments unless stated otherwise.
A promotion cannot be used in conjunction with any other promotional offer and all promotional offers are only available to those players to whom the offer was issued directly by the casino. Promotional offers by email are for the intended recipient only and cannot be transferred.
Bonuses may be refused at the discretion of the management if abuse of promotions is suspected. All withdrawals will be audited and refused where there is suspected fraud or at the casino management's discretion. Fraudulent bonus claims or withdrawals will result in the player being charged a processing fee (min. 12% of deposit amount), which will be deducted from their casino balance.
The Company reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will be effective immediately upon being posted in this "Terms and Conditions" section of the web site. It is your responsibility to review the Terms and Conditions regularly and to check any additional rules detailed within promotional emails. Should you be unclear about any point relating to a specific promotion, it is your responsibility to contact the support team and gain a full understanding before partaking in a promotion.
Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.
The management reserves the right to disqualify certain countries or individual players from promotional offers. Promotional offers via email, telephone or mail are extended only to the player to whom the correspondence is addressed. Review the complete country list here.
The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.
Cashback or Insurance bonuses may not be accumulated unless otherwise stated by Casino management.

CashBack Terms:

Regular bonus cashback and monthly cashback have a 30 times wager requirements (60 times for Table Games and Video Poker) and exclude play on Roulette, Craps, Baccarat, Pai Gow Poker, Fish Catch, War & Sic Bo and Slot Tournaments.
Unless otherwise stated, CashBack bonuses come with maximum withdrawal limit equal to your insurance amount. If your deposit was under $100, your withdrawal is limited to $100. This includes bonuses sent on an ad hoc basis e.g. via promotional emails. To find out more, please refer to our VIP program.
Because CashBack credits are subject to wager requirements and withdrawal limits, they may not be used to enter Slot Tournaments at the Casino.

Weekly Cashback:

Weekly Cashback bonus comes a 30X wagering requirement (60X for Table Games and Video Poker) and excludes play in Baccarat, Craps, Pai Gow Poker, Sic Bo, Slot Tournaments, Fish Catch, Roulette, and/or War.
Weekly Cashback is credited each Sunday afternoon for all players with no pending withdrawals, no approved withdrawals within the previous 7 days.
Weekly Cashback is calculated on net deposits (minimum $50) which were made over the previous 7 days.
Unless specifically stated otherwise, the Weekly Cashback bonus comes with no maximum allowed withdrawal (minimum $100).
Weekly Cashback will not be credited if you have an existing balance of $10 or more.

Comp Points Terms:

Comp points are accrued while playing certain games at the casino.
You may not accrue comp points while using a no deposit bonus or playing games using previously redeemed Comp Points.
100 Comp Points have a value of $1.
The minimum number of comp points that you may redeem is 1,000.
To be eligible to redeem your comp points, your account balance must be $0 and you must have no pending withdrawals.
With the exception of listed restricted games, the wagering requirement on all comp points is as follows: 30X on Slots, Keno, Bonus Bingo and Scratch Cards and 60X on all other allowed games.
Unless specifically stated otherwise, Comp Points come with 1X maximum allowed withdrawal (minimum $100).

General Terms & Conditions for Membership

By playing at "the "Casino", you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
You obtain no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.
Participation in the activities and games of the Casino (the "Game") is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
The Casino is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. You may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You must understand and accept that we are unable to provide you any legal advice or assurances. You must be at least 21 years old to use this service.
Only one Real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be canceled.
The Company makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Game nor shall any of the Company's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Employees of the Company, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.
The Game is for entertainment value only. No deposit is necessary or required to play the Game. You may play without betting money if you wish. Any participation in the Game is at your sole option, discretion and risk. By playing the Game, you acknowledge that you do not find the Game or the Casino to be offensive, objectionable, unfair, or indecent.
Player is only permitted to enter the Sunrise Slots Casino for own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the Web site is strictly prohibited.

Casino Rules

By playing at Sunrise Slots (the "Casino"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.

Sunrise Slots is the trade name of the Company, and you obtain no rights to such terms, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.

Kindly note that it is solely the Player's responsibility to regularly review our Terms and Conditions in order to ensure that they are aware of any changes or alterations to Casino policy. The Casino reserves the right to modify the Terms and Conditions at any time, without giving prior notification to its Players. Should the Player continue to use the Casino software and services after an update has been made, this will constitute Player's acceptance of said changes.

General Rules

In order to be eligible to use our Casino software and services, the Player must be at least 21 years of age or of minimal legal age for gambling as determined by his/her state or legal territory.
Upon signup, the Player must provide the Casino with full and accurate information. In the case that incorrect information is provided, specifically information inhibiting contact between player and company, the Casino reserves the right to close the Player's account and/or void any and all winnings.
Information provided during the download of the Casino, sign up process or during the registration to any promotion will be kept in the strictest confidentiality. However, the Player may receive intermittent notices from the Casino and/or its partners. The Player may ask to unsubscribe at any time.
It is solely the Player's responsibility to pay for any applicable taxes or deductions on any winnings that he/she may receive from the Casino.
Regarding the outcome of game results, the Player agrees to accept all outcomes as received in the client application from the Casino's game server. Furthermore, the Player completely accepts and agrees that the Casino's random number generator software will determine the outcome of the games.
In regards to any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) the Player's entry, use, or reuse of the Web site, (ii) the Player's use of any materials at the Web site, (iii) the Player's entry, use, or reuse of the Casino's server, (iv) the Player's participation in the Game, or, (v) the Player's acceptance of any prize. the Player hereby agrees to hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of his/her participation in Casino services.
Please follow this link here to ensure your eligibility based on your country of residence and learn about potential restrictions. Your location can impact your access, bonus usage, free chip redemption, and deposit methods. Please review the details carefully and contact us directly if you need to check your account status.
Before a withdrawal can be processed, the player may be required to provide a government-issued photo ID and a clear selfie of themselves. We might also ask the player to verify their BTC crypto wallet address by making a small BTC deposit before any payout can be sent to said crypto wallet address. Sunrise Casino reserves the right to request additional information to validate any of its users accounts.
Should the Player opt to deposit into his/her account using a credit card, please note that the Casino requires certain documents like ID, Utility Bill, and a front copy of the credit card.
Some of our processors pre-approve transactions and then process the transactions in a batch process later. If your transaction happens to be declined at that time of it being processed, and if there are winnings generated from your pre-approved deposit, winnings from that transaction will become void.
Regarding a Player's legal right to play in the Casino, neither the Casino nor any of the Casino's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers offer any representation of warranty, whether implicit or explicit. Furthermore, neither the Casino nor any of the above mentioned parties claim or been seen to claim authorization to make any such representations or warranties.
As the Casino encourages responsible gambling, Players may request at any time to be excluded from our software.
The following are not eligible to use the services provided by the Casino: employees of the company, affiliates, or any agency working with the company, and their immediate families.
The Casino reserves the right to close any account at any time due should the Casino determine that the Player has committed fraudulent or promotion abuse activity.
The Casino reserves the right to add or discontinue any games or services within the Casino without giving any prior notice to its Players.
It is solely the Player's responsibility to ensure that his/her account number and password are kept secure and private. The Player hereby agrees to ensure that no other person or third party including, without limitation, any minor, will use his/her account, access and/or use any materials or information from the Web site, accept any Prize, or participate in the Games. Furthermore, the Player is solely responsible for any purchases and/or losses that may occur on his/her account.
Regarding withdrawal methods, the Casino reserves the right to process any withdrawals from Casino accounts via the method(s) used to fund the account wherever possible; in the event of a withdrawal delay the Casino will look for the best available method in order to process the withdrawal.
In the event of any dispute, all decisions made by the Casino are final. Should a Player wish to submit a complaint, they may use Central Dispute System (CDS). CDS is a 3rd party dispute system established by RTG to settle player disputes.
In the event that the Casino considers a Player to be a professional, the Casino reserves the right to block the account from using our promotions. Furthermore, the Casino reserves the right to void any and all winnings and return the deposit to the customer.
In regards to all financial account transactions, the Player agrees that the Casino or a payment processing company on the Casino's behalf will handle all requests ("Payment Processor"). The Player further agrees that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that the Player may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.
Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to a players may vary on a weekly or monthly basis.
Due to limitations enforced by third party payment processors, in some cases,your withdrawal may be split in to multiple payments, each with a separate approval time.
The Player further agrees not to dispute any charges or deposits made into the Casino, make any charge-backs, cancel, renounce or otherwise reverse any of his/her due payments. In the case of such an event, the Player hereby agrees to refund and compensate the Casino for such unpaid payments, including any expenses incurred by the Casino in the process of collecting said payment.
The Casino reserves the right to require that a Player provide further documentation in the case where the Casino is not able to verify the Player's documents and identity fully in order to complete the verification process.
The Casino reserves the right to refuse or withhold a bonus or winnings in the event of funds being cancelled or denied by any payment service.
An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.
The Casino reserves the right to disqualify winnings in case the following incidents occur:
- More than one active account at the Casino (unless given prior approval by management);
- A mismatch between the name on the Player's Casino account and the name on the credit card(s) used to deposit into the account;
- If the same payment method is being used by different people (e.g. - Two players using the same eWalletXpress account);
- Incorrect or false registration information;
- If the Player has allowed or permitted (intentionally or unintentionally) another individual to use their own Casino account;
- If a Player is determined to be using a professional gambling and/or betting pattern (i.e. Using even bet pattern whilst betting on Roulette games);
- If the Player has deliberately "charged back" (disputed charges for) any of the monies deposited into their Casino account;
- In the event that the "Casino" feels that the Player is threatening the lifespan of a payment processing solution company the "Casino" reserves the right to void any and all winnings and return the deposit(s) to the Player.
- In the case that a Player is discovered to be cheating, or that the Player has employed a system (i.e. machines, computers, software or any other form of automation) - Players will be reimbursed all their deposits and accounts will be permanently closed.
- Any winnings that were earned as a result of either system malfunction or game error will be void.

Tournament Rules

Entry to Tournaments

Tournament entries must be paid from a player's cash balance.
No Deposit Bonuses (Free chips) may not be used to enter Tournaments unless specifically stated in the terms and conditions.
Tournament winnings generated from an entry paid for with a No Deposit Bonus will be voided.

Tournament Prizes

Tournament Prizes are added to a player's cash balance and are considered cash.
If a bonus or promotion was used prior to winning a Tournament, the terms and conditions of the original bonus still apply.

Free Roll Tournaments

Free Roll Tournaments are Tournaments which do not require that players pay a registration fee.
The Player may not consecutively play in Freeroll tournaments. Should a Player play in one Freeroll tournament, the Player must make a real money deposit into his account to be eligible to play in a second Freeroll tournament.
Prizes won in a Free Roll Tournament are added to cash balances and may be withdrawn from the casino.
Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of $100 and a maximum withdrawal amount of $1,000.

Password Restricted Tournaments

Some Tournaments will require a password in order to be unlocked ('Restricted Tournaments'. These passwords can be provided to players exclusively by the casino.
Passwords and subsequent Tournament Entries gained by using a password from sources other than the casino will not constitute a valid entry to the Restricted Tournament and will disqualify any winnings accrued during the course of this Tournament Players who use passwords not sent by the casino may have their casino accounts banned.

Password Restricted Tournaments with a Coupon Code Entry Requirement

Players may be asked to use a specific coupon code in order to access the Restricted Tournament password and gain entry in to a Restricted Tournament.
If a player has not used the coupon code specified and has obtained a password by any other means, this will not constitute a valid entry in to the Restriced Tournament.
Players will not be eligible to enter the Tournament nor will they be entitled to any Tournament winnings in the Restricted Tournament if they have not used the required coupon code and obtained the Tournament password as provided by the casino.
Any winnings accrued from an invalid entry will be removed from the player's account and the player may have their casino account banned.

Important note about Slot Tournaments:

If you wish to enter a Slot Tournament after using a No Play/ No Max bonus, you will need to complete game play equivalent to a 1x wager requirement prior to entering the Slot Tournament.

Tournament Credits

At the start of every Tournament, Tournament Credits are allocated for the duration of the Tournament.
The player with the highest number of credits at the end of the Tournament time is the winner.
Tournament Credits are not transferable to your casino balance and are not valid outside of the Tournament games.
Tournament credits differ from your Casino Balance and may not be withdrawn from the casino.
Wagers placed on Slot Tournament games using Tournament Credits will not count towards any wager requirements.

Promotion Rules

Unless otherwise specified by the Casino; all promotional bonuses are NON CASHABLE. Bonus money serves to enhance play and help to generate winnings but cannot be withdrawn as part of the winnings. The bonus will not be returned to the account but deducted from winnings by the Casino. At the point of cash out, all bonus money will be removed from the total amount of monies won.
In order to claim a bonus, the Player must redeem it before placing any bets with his/her deposit. If the bonus does not redeem for any reason, it is the Player's responsibility to contact Customer Support for assistance with redeeming said bonus. Once the Player begins wagering the deposit, he/she forfeits their right to any promotion on that deposit.
Unless approved by management, Players cannot redeem additional coupons or promotional offers if they have a balance or pending cash-out. Promotional offers or coupons cannot be combined. If at any time this should occur, winnings will be void.
In the event that a Player uses a promotional offer or coupon that he/she is not entitled to use, any and all winnings generated from that promotion are forfeited and the original deposit is returned to the Player.
Unless otherwise stated, playing on the following restricted games while on a bonus, even after completion of a bonuses wagering requirements, will void any and all winnings generated while using said bonus: Baccarat, Craps, Pai Gow Poker, Roulette, Sic Bo, Slot Tournaments, Fish Catch and War.
In the cases where a promotion or a free bonus is open for use on different games, the highest wagering requirement (out of all the games that were played), will be applied in order to meet the wagering requirements before cashing out.
Playthrough Requirements: the wagering requirement is determined by the deposit amount plus the amount of the promotional bonus redeemed.
- For example, should a Player deposit $100.00 and redeem a 100% bonus that requires 15X playthrough, he/she must wager the amount of their deposit ($100.00) plus the amount of their bonus ($100.00) 15X before cashing out. This means that the Player must wager $200.00 X 15 = $3,000.00 before requesting a withdrawal from their account.
- Maximum Withdrawal: Maximum withdrawal amount is determined solely by the amount of the deposit.
If a Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable Playthrough requirements are met by contacting Customer Support before requesting a withdrawal. Failure to meet the playthrough requirements will result in the withdrawal request being denied.
All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X Playthough (deposit + bonus amount) before the funds become withdrawable. Even after completion of the playthrough, playing anything other than Slots, Keno, Bingo and/or Scratch Card games will void any and all winnings. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request.
At the time of cashing out, the bonus money will be removed from the total withdrawal amount (i.e. - should a Player redeem a $500 bonus and withdraw $1500, he/she will receive $1000.)
Should a Player have a pending withdrawal request, they may not redeem or request free chips, comp points or cash-backs. Furthermore, during this period of time a player cannot accumulate said promotions nor request them after the withdrawal request is approved.
The Casino reserves the right to modify or cancel a promotional offer at any time without giving Players prior notice.
A canceled withdrawal will not count toward any type of bonus unless management approves the payout and re-deposits it into the Player's account with the Player's consent. Comp points cannot be collected on a cancelled withdrawal that has been re-deposited into a Player's account.
In the event that a Player exceeds the maximum cash out on a coupon, these monies will be removed whether or not the withdrawal has been processed. This excess money may not be used in combination with another promotional offer or in order to build up free comp points.
All promotions are listed in Eastern Standard Time (North America), UTC-5 hours. Please take this in to account when claiming your bonuses.
If one of the accounts in your household, or family has a bonus restriction the same restrictions apply to any other account.

No Deposit Bonuses (Free Chip, Free Spins, Free Roll Slot Tournaments) and "No Play No Max" Bonus Rules

Players from certain countries may not cash out from free chip offers if they have not previously deposited. These players may par-take of said free chips for amusement purposes only. Please view your country restrictions here.
Unless the Casino management specifically gives prior agreement, welcome bonuses are limited to one promotion per Player, per family, per computer, per address.
The Player may not consecutively redeem multiple no-deposit bonuses. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. Should a Player redeem one no-deposit bonus and then be subsequently offered another one, the Player must make a real money deposit into their account in the interim for the Player to be eligible to redeem the second no-deposit bonus.
Casino management reserves the right to cancel or refuse any promotional offer at any time.
In the event that a Player redeems a no-deposit promotional offer that he/she is not entitled to, any winnings generated from that promotion will be voided.
The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.
Unless otherwise stated, the max cash out for all no-deposit bonuses will be 2 times the amount value of the bonus redeemed. Minimum withdrawal amount is $100. Please refer to the VIP Program for more information according to your level.
The minimum wagering requirements for all no-deposit bonuses are 20 times the bonus value for: Slots, Keno, Bonus Bingo and Scratch Cards. The minimum wagering requirements for all no-deposit bonuses are 50 times the bonus value for: All other allowed games (excluding the restricted games as listed above).
The Player's account balance must be $5.00 or less in order to claim any promotion other than a deposit bonus.
The Player must claim said promotions immediately after he/she has lost their balance; CashBack and insurance promotions may not be accumulated.
If the player plays any games different than the allowed games as indicated on the coupon, winnings will be void.
Should a Player win funds higher than the max cash-out amount, these excess funds will be removed upon withdrawal. No additional amount will be paid.
Blackjack (all types), Roulette (all types), Pai Gow Poker, War, Baccarat, Craps, Fish Catch & VP (all types) are restricted from "No Play No Max" coupon play; any and all winnings generated off a "no play no max" coupon while playing the above games will be void.
The following games do not count towards completing any wagering requirement: Roulette (all types), Pai Gow Poker, War, Sic Bo, Slot Tournaments, Fish Catch, Baccarat and Craps.
Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bonus Bingo and Scratch Card games. All other casino games are prohibited and restricted. Playing a prohibited or restricted game while using a No Play No Max bonus will void any winning generated as a resulting from the use of a No Play No Max bonus. These terms are valid and applicable even after the playthrough requirement has been met.
If a player has used a No Play No Max bonus and has completed the playthrough requirement but proceeds to play a restricted or prohibited game, this will result in their winnings being voided. The rules of the bonus will continue to apply even after the playthrough requirement has been fulfiled.
All No Deposit Bonuses are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.
Once you have met the Wager Requirements and are able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from your balance, as you will not be able to withdraw these funds.
While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus(e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply. Once you have completed your play with the no deposit bonus, whether by requesting a withdrawal (with any excess winnings above the maximum allowed cash-out being removed) or by your total balance reaching below $1, we will credit the amount of your deposit back into your casino account along with whatever deposit bonus you would like.
If you use any bonus to accumulate a feature guarantee(s), or extra bonus rounds, and use a subsequent deposit and or bonus to redeem built-up feature bonus rounds, the winnings coming from said bonus round(s) shall void all or any winnings. No deposits will be refunded.

Cash Back / Insurance

Cash-back and/or Insurance bonuses may be requested only if the Player's account balance is zero and there are no pending withdrawals from the account.
Insurance bonuses may not be accumulated unless otherwise stated by Casino management.
Should a bonus promotion offer insurance; the bonus must be used before making another deposit. The player cannot accumulate the insurance on any given promotion.
All bonus promotions that include insurance ('cash-backs') have a 1x max cash-out based on the original deposit amount. Furthermore, the following wagering requirements apply: 30X on Slots, Keno, Bonus Bingo and Scratch Cards, and 60X on all other allowed games (with the exception of the above listed restricted games).
Depending on the Player's status, the Monthly Insurance Bonus includes special regulations. Conversely, the maximum cash-out for regular Players is the amount of the insurance itself.
The amount of the applied Monthly Insurance amount will be applied based on real deposits only. Re-deposits do NOT count. Monthly Insurance is calculated on all deposits (minimum $50) which were made over the previous month.
Because CashBack credits are subject to wager requirements and withdrawal limits, they may not be used to enter Tournaments at the casino.

Weekly Cashback

Weekly Cashback bonus comes a 30X wagering requirement (60X for Table Games and Video Poker) and excludes play in Baccarat, Craps, Pai Gow Poker, Sic Bo, Slot Tournaments, Fish Catch, Roulette, and/or War.
Weekly Cashback is credited each Sunday afternoon for all players with no pending withdrawals, no approved withdrawals within the previous 7 days, and a balance (playable and/or bonus balance) of less than $5.00.
Weekly Cashback is calculated on all deposits (minimum $50) which were made over the previous 7 days.
Unless specifically stated otherwise, the Weekly Cashback bonus comes with no maximum allowed withdrawal (minimum $100).

Comp Points

When playing with free chips or previously accumulated comp points, the Player may not accumulate new Comp Points.
The minimum number of comp points that you may redeem is 1,000.
In order to be eligible for Comp Points, the Player's account must have a current balance of zero and no pending withdrawal requests.
The value of Comp Points is as follows: 100 Comp Point = $1.00.
With the exception of the above listed restricted games, the wagering requirement on all comp points is as follows: 30X on Slots, Keno, Bonus Bingo and Scratch Cards and 60X on all other allowed games.
Unless specifically stated otherwise, Comp Points come with 1X maximum allowed withdrawal (minimum $100).

Processing Fees and Limitations

All withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount.

Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary.

Due to limitations enforced by third party payment processors, in some cases,your withdrawal may be split in to multiple payments, each with a separate approval time.

When requesting multiple withdrawals, the casino reserves the right to combine total withdrawals requested into as few requests as possible in order to make payments faster, and up to the maximum allowed amount to be paid per week.

Important Information About Check Payments

When you receive a payment by check, you must deposit said check to a financial institution within 30 days of issue. Any delay could result in the check no longer being valid. In this event the company is not responsible and a reissue of the check payment will not be made.
Checks must be deposited to your bank account and not cashed.
Checks may not be endorsed to a third party.
Under no circumstances should you mention that the checks are related to online gaming.
If any of the above conditions regarding checks are not met, the company will not be held liable; check payments will not be reissued.

Important Information About Withdrawal Approvals

All withdrawal requests must first be reviewed and approved by the casino before being sent for payment.

All withdrawal requests will be reviewed and approved, or denied, within 7-10 business days of your request.
Your payment will be made within 7-10 business days after approval.
Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.

Marketing Communications

Your privacy is important to us. You may choose to unsubscribe from marketing communications, including email, text messages or phone calls at any time. Please note that you will still receive all transactional messages related to your account even if you unsubscribe from marketing communications. We do not send nor condone the sending of unsolicited communications. If you think you are receiving unsolicited email from our company, please report this to help@sunriseupdates.com.